Privacy policy

Who we are

This website is run by SveaSync Solutions Ltd, based in Mauritius. We build and run customer-facing AI assistants for service businesses. If you have any questions about this policy or your information, email us at contact@sveasync.com.

What we collect

We collect only the information you choose to give us:

• Contact form: your name, business name, email address, and the message you send.
• Founding-clients application: your business and contact details, plus your answers about how your business handles customer enquiries.
• Chat assistant: the messages you type and any contact details you give the assistant so we can follow up.

We do not ask for sensitive personal data, and we ask that you do not send it through these channels.

Separately, to keep the chat working and protect it from abuse, the assistant uses a session identifier and your IP address. We use the IP address only to limit how often the chat can be used.

How we use it

We use your information to respond to your enquiry or application, to contact you about it, and, if we start working together, to manage that relationship. We rely on your consent and on our legitimate interest in replying to people who get in touch. We do not use it for advertising and we do not sell it.

Who we share it with

We share your information only with the service providers that help us run this site, and only so they can perform that service for us:

• our form provider, Formspark (submit-form.com), which delivers form submissions to us;
• our website and assistant hosting providers;
• a third-party AI provider that generates the replies in the chat assistant and processes your messages on our behalf;
• an email provider, which delivers the conversation and any contact details you share to us so we can follow up.

Some of these providers process data outside Mauritius, including in the European Union and the United States. Where personal data is transferred across borders, we rely on appropriate safeguards such as standard contractual clauses.

How long we keep it

We keep your information only as long as we need it to respond to you and to manage any working relationship that follows.

Conversations and enquiries handled by the chat assistant are kept in our systems for up to 90 days, after which they are deleted automatically. When the assistant passes an enquiry to our team, it also emails us the conversation and the contact details you shared so we can follow up. Those follow-up emails sit in our mailbox and are not on that automatic schedule, so we keep them until they are no longer needed or you ask us to remove them.

You can ask us to delete your information at any time, and we will, unless the law requires us to keep it.

Your rights

Under the Mauritius Data Protection Act 2017 and, where it applies, the EU and UK GDPR, you can ask us to give you a copy of your information, correct it, delete it, or stop using it. You can also withdraw your consent at any time. To do any of these, email us at contact@sveasync.com. A deletion request covers both the records in our systems and the follow-up emails in our mailbox. If you are unhappy with how we handle your data, you can complain to the Data Protection Office in Mauritius or to your local data protection authority.

Security

Information you send through this site is transmitted over an encrypted connection. We take reasonable steps to protect it and to limit who can access it.

Cookies

This website uses no analytics or advertising cookies. The chat assistant uses only the storage that is essential to keep a conversation working.

Changes to this policy

If we change how we handle your information, we will update this page and the date shown above.