Founding client terms

What this page is

These are the terms we offer our first three founding clients, in plain language, so you know what you'd be saying yes to before you apply. Nothing here binds you: applying commits you to nothing, and the terms only take effect when we both sign the service agreement and the founding terms that go with it. You'll get the full documents to read before signing.

The founding offer

As a founding client, you get:

• Your assistant set up and built at no cost. The setup and onboarding fee, normally from Rs 25,000, is waived.
• If a website is part of your build, it's included on the founding terms as agreed in writing with you.
• The same ongoing service and maintenance as any client, for the monthly subscription based on the channels you choose.

In return, you agree to the case study described below and to give us reasonable feedback during the build so we can learn and improve. That exchange, free setup for a case study and feedback, is the core of the founding arrangement.

Pricing and commitment

• Your monthly subscription is payable from the date your assistant goes live. There is no setup fee and no lock-in: the arrangement is month to month and you can cancel at any time.
• You keep your preferential founding price for as long as your subscription runs continuously. We will not raise your rate simply because we charge later clients more.
• We may increase your subscription at most once per year, by no more than 10%, and only to reflect genuine increases in our running costs (for example the fees charged by the WhatsApp provider, the AI provider, or hosting). We give at least 60 days' written notice. If our costs don't rise, your price doesn't either.
• If you don't accept an increase, you can cancel before it takes effect, with no penalty.

The case study: the main thing we ask for

The free setup is an exchange: we build for you at no cost, and in return we get to show the work and its results. Concretely, you let us:

• show your assistant and, if we built it, your website as an example of our work, in our portfolio, on our website, in presentations, and to prospective clients;
• use your business name and logo to identify the work as ours;
• describe what we built and the results it achieved in a written or visual case study;
• use your feedback and a short testimonial in that case study.

So the case study is accurate, you agree to share, to the extent you have it or can reasonably gather it: baseline figures from before your assistant went live (for example enquiry volumes, response times, or missed messages), reasonable access to the results while the assistant is running, and a short testimonial within 30 days of us asking. You keep ownership of that information, and we use it only for the case study and our portfolio.

Your protections:

• We get your written approval before we publish anything that quotes you, or that states specific or sensitive results about your business (for example booking or sales figures), so you always see those first. Neutral operational metrics of the assistant itself, such as response times or questions handled, we may publish without separate approval.
• We will not disclose confidential commercial details, such as exact revenue, without your agreement.
• If you later want a published case study taken down, we'll remove it from our own channels within a reasonable time, though we can't always recall copies already shared or cached elsewhere.

Being featured also puts your business in front of everyone who sees our work. The case study is meant to help both sides.

Who owns what

Yours: your content (the information you give us for the assistant's knowledge base, your text, logo, photos, and brand), your customers' data (handled as set out in the data processing agreement), and, if we built you a website, the website and its content.

Ours: the SveaSync system, software, assistant logic, evaluation and quality tooling, prompts, configurations, templates, and the methods we use to build and run assistants. While your subscription is active, you have a licence to use the assistant we built for you, for your own business. If you later take over your assistant under the handover terms in the service agreement, the licence to run your own copy for your own business continues permanently.

In return, you agree not to copy, resell, or redistribute our system, tooling, prompts, or methods, not to use what you learn about how we build assistants to create or help a competing service, and not to reverse engineer our tooling. This doesn't stop you running your business, using general knowledge, or working with another supplier in future; it only protects our specific proprietary work from being copied or resold.

Confidentiality

Each side keeps the other's non-public business information confidential and uses it only for the founding relationship. This doesn't apply to information that is already public, was already known, or must be disclosed by law, and it continues after the relationship ends.

Your responsibilities

• Provide accurate information for the assistant and keep it reasonably up to date.
• Give us reasonable feedback during the build and early running.
• Keep the AI-transparency notice in place so your customers know they're talking to an assistant.
• Tell us promptly if anything in the assistant is wrong or out of date.

If you leave

• You can cancel month to month under the service agreement, with no penalty and no lock-in.
• Case studies already created and published with your approval stay published, subject to your takedown right above.
• The ownership and confidentiality terms continue after the relationship ends.
• Your data is returned or deleted as set out in the service and data processing agreements, and you have handover options, including self-hosting your assistant or moving it to a partner.

Honest expectations

The assistant is an AI support tool. It's built to be accurate and to hand off to a human when unsure, but it can occasionally be wrong, and we don't guarantee it will be error-free or always available. As a founding client, you're among the first to use our service as it develops. The limitation of liability in the service agreement applies to the founding terms in the same way.

The paperwork behind this page

The binding versions of these terms are the Founding Client Terms you sign together with the service agreement and the data processing agreement, all governed by the laws of Mauritius. This page summarises them faithfully, but if anything here differs from the signed documents, the signed documents win. Questions before applying? Email us at contact@sveasync.com.